I've been giving some careful thought to why it became necessary to create the concept of Enterprise Services Planning.
At the most fundamental level, ESP was necessary to provide a container for the collection of things we were teaching that were beyond kanban systems and beyond the scope of the Kanban Method. These were the things that enabled the optimal and effective use of kanban systems - topics such as: probabilistic forecasting and statistical analysis; qualitative risk assessment; real option theory; connecting strategy to operational mechanisms such as Kanban capacity allocation; and so forth. ESP represents a system of management for an entire professional services business. It isn't just an IT thing and it certainly isn't just for operational management of a single service delivery workflow. So we needed a name that encompassed concepts that were a lot bigger than Kanban.
Recently, I've taken a new approach to teaching The Kanban Method. The new Lean Kanban "Practicing the Kanban Method" class is built around the 7 Kanban Cadences - the cyclical meetings that drive evolutionary change and "fit for purpose" service delivery. Two of these meetings are relatively new additions to the method: Risk Review added in 2014 as a response to Klaus Leopold formalizing Blocker Clustering in 2013; and Strategy Review as an emergent response to the concept of "fit for purpose" and the need to sense the external environment, in order to be able to respond appropriately. The other 5 were existing elements of the method, though the first edition of my Kanban book ommitted Service Delivery Review. In truth our training has not until now emphasized these meetings and particularly replenishment/commitment and delivery planning have not been explicitly taught. Little wonder then that these very basic functions of Kanban have not been well implemented in the field.
Lean Kanban North America takes place in Miami, Florida 8-10 June 2015 at the Eden Roc Hotel on Miami Beach. This year we are both going "back to our roots" while "looking to the future" with a very specific Kanban practitioner event. If you are already doing Kanban and want to know how to take your practice to the next level, or you are curious how to scale the benefits to your entire organization or a business unit, or you just want to know how to apply Kanban outside of IT and software development, then this is the event for you!
This year we're taking our LeanKanban North America conference back to Miami for the first time in 6 years. It's very much a "back to our roots" event as we held our first Kanban conference in 2009 at the Mandarin Oriental Hotel on Miami's Brickell Key island. This year we're on Miami Beach at the historic Eden Roc Hotel. This year our focus is on practicing Kanban and scaling that practice with Enterprise Services Planning.
Perhaps it's about practicing Kanban and it is written by a practitioner? And that would be true!
Perhaps it's about understanding Kanban and its community of followers from a community insider? And that would be true too!
Or perhaps it is about something deeper, something truly "from the inside", from inside the author? Kanban from the heart? Kanban from the soul? Kanban expressed by a deeply spiritual person with a strong sense of self and a deeply held set of values?